Member Exit Interview

Date: ________                                                                                    Interviewer: _____________________________
Member’s Name: _________________________             Phone Number: __________________________

You can use the following script as a guide but as the conversation develops you might need to proceed differently.

“As members leave our church we have found it helpful to hear how we can be helpful to them as well as to hear their insights about how we can do things better around here.  If you have a few minutes we would value your thoughts and feelings.  Would it be Ok if I asked you a few questions?”

  1. How did you first become connected to the congregation?
  2. What were the reasons that prompted/are promptin you to leave the church?
(ask them follow-up questions as appropriate to better understand the issues, but LISTEN and DO NOT DEFEND). 

                If they were somehow offended by someone or something here follow-up
                as appropriate by expressing your apology on behalf of the church and
               asking if they have or would go to the offending party to resolve it.

     3. Is there anything I can do to soften the hurt / disappointment / anger you feel? (Ask this question if
       they are leaving because of a conflict)

     4. Is there anything that we can do for you as you continue your spiritual journey?

     5. Which of our ministries were the most meaningful to you?
     6. What do you consider our congregation’s biggest strengths?
     7. To what extent have you experienced warmth and friendliness in the life of the congregation?  Do you think this is a friendly congregation? Why, or why not?  Encourage the person to share examples and be as specific as possible about the factors which have made the church seem friendly or unfriendly.  Do you feel that people in this congregation care about one another in a significant way?  Why, or why not?
     8. How do you feel about worship in this congregation?  Do you have any suggestions to offer for the 
 improvement of our worship experiences?
     9. In what ways and to what extent have our programs or services met your needs?  Are there improvements that you would suggest for any of those programs?  Are there additional programs or opportunities which our congregation should offer? 
     10. How do you feel about the staff of our congregation?  What do you see as the strengths of our staff?  In what areas are improvements needed? Do you think our congregation is adequately staffed relative to our membership size?  Why, or why not?
     11. What observations do you have about our physical facilities?  What have you most appreciated about our facilities?  What improvements do you think could be made to our facilities?
     12. I've asked you to respond to questions about several areas of the life of the church.  Do you have other observations about the congregation which you would like to share?  
Concluding the interview:
 Wish them God’s best and thank you for allowing you to contact them.  If appropriate, and they agree to it, pray with them.

     In many congregations it is a helpful and meaningful experience to have members recovenant with one another periodically. This allows members to celebrate their involvement.  It also helps the congregation and church leaders know who desires to be part of the community.  Recovenanting can create energy, health, direction and unity. Unfortunantly there are many congregations that after someone places membership never ask them if they still want to be part of its ministry. Here are a couple of forms that could be used for a re-covenanting:                                                            
                                                                    Covenant Form #1             Our Commitments to One Another in the Sight of God Having been led, as we believe, by the Spirit of God, to receive the Lord Jesus Christ as our Savior, we do now, in the presence of God most solemnly and joyfully enter into (or recommit to) a covenant with one another as one body in Christ. We pledge, therefore, by the aid of the Holy Spirit, to walk together in Christian love, to strive for the advancement of this church in spiritual maturity, and to grow personally to be what Christ desires for me. We further pledge to watch over one another in love; to remember each other in prayer; to aid each other in sickness and trouble; to cultivate sympathy in feelings, actions, and courtesy in speech; to seek God's help in avoiding anything that might harm our own or another's faith; to be slow to take offense but always ready for reconciliation and to seek it without delay.
_____________________   ___________________    ____________
Print Name                              Signature                                 Date
                                                                 Covenant Form #2                    (provided by Hector Curriel)                                          
My Covenant with the Lord *   I believe in the vision of the church and want to be an active part of the mission that    the Lord  has given us. I consider the values as tools to achieve God’s vision to win souls    and make disciples.*   It is my personal and voluntary decision to be part of ______________________.    I will  support it with my time, service, human and material resources to achieve success   in our mission. I understand that if it is necessary I can change my membership at any   time to another congregation.It is suggested to seek the Pastor or any church leader to help resolve the issue or to make the best decision to relocate.*    I will consider ___________________ as my congregation, support the leadership     with love and tolerance in accordance with the principles that the Bible establishes.*    I believe that _________________________ is a good platform to develop the     talents that the Lord has given me and to grow in the ministry that the Lord has for me.*    I believe that being a part of _____________________ is a blessing and my active      participation is necessary as a live member of the body of Christ   
 Name:________________ Signature:__________________     Date:_______

----------------------------------------------- Wallace SC&W ----- 1701 NW 193 Circle, Edmond, Oklahoma 73012 ----- (405) 740-8800 ----- ------------------------